Privacy Policy

Privacy Policy

Last updated November 20, 2018

INTRODUCTION

Sweet Valley Cookie Co., (“The Company”), recognizes and respects the importance of maintaining the privacy of our customers, gift recipients and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

the personal information we may collect from you when you visit our Website, respond to our emails, place orders via the website or email (collectively, our “Service”),
why we gather information from you,
how we collect it,
how we use it (including with whom we may share it), and
the choices you have regarding our use of, and your access to and correction of, personal information you have provided.

This Privacy Policy is part of the Terms of Use, which governs your use of our website located at www.svcookies.com.

Please Note:
You must be 18 years or older and the age of majority in your place of residence to use the website. The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.

 

WHY DO WE GATHER INFORMATION?

The Company and the Service gathers personal information mainly to communicate with you and to process your orders, but also to help improve our products and customer service.

This Privacy Policy applies to all visitors.

 

 

WHAT INFORMATION DO WE GATHER?

Depending on how you interact with us, we collect some or all of the following types of information:

your name, address, telephone number, email address, contact information,
billing information (credit/debit card number, expiration date, CVV code, alternate or additional billing information and billing address),
any promotion or gift card code and related information,
Message and gift recipients’ names, addresses, telephone numbers and email addresses,
device information – information about your mobile device, including platform information, user identification number and device location,
network information – network information, including IP address, network carrier and country code, browsing information, such as how you interact with the Services; and
other information you provide to us, including User Submissions (defined in the Terms of Use ).

 

HOW DO WE COLLECT INFORMATION FROM YOU?

In General

We collect information through our Website, emails, mail, fax, telephone, mobile devices and applications and social media applications (such as our Facebook App) including when you:
visit our Website and use our Service,
place an order,
participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
engage in other activities, services, products and resources we make accessible to our customers, members or users.
The information may be provided directly to us by you when placing an order or participating in a survey, etc. , or, as is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is started but not completed or is otherwise cancelled.

 

How we use “Cookies”

A “cookie” is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly.

 

HOW WE USE/SHARE THE INFORMATION WE COLLECT

We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite — i.e., most ordered — products), to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts.

We may also use your information, as necessary or appropriate in our view, to operate the Service, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in.


For Legal Purposes
In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including to comply with national security or law enforcement requirements. We reserve the right to disclose information we collect from you, or that you provide to us, as required by law, in response to legal process and law enforcement requests, when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates (as these terms are defined in the  Terms of Use ).

Social Media
Please note that any personal information you reveal or post on one of our public forums such as a message board, chat room, blog, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us, and with third parties, including to contact you. Information you provide or post on our public forums, you disclose at your own risk.  

 

HOW YOUR INFORMATION IS SECURED

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at svcookieco@gmail.com.

If you place an order on our Website, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft IE®, Google Chrome®, Mozilla Firefox®, and Apple Safari® browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.  

 

WHAT IF I CHOOSE NOT TO GIVE YOU MY PERSONAL INFORMATION

You are not obligated to provide us your personal information.  However, if the personal information is necessary in order to supply goods or services to you under a contract or an order between you and the Company and you do not give us your personal information, then we will not be able to enter into that contract or honor that order for goods or services.

 

HOW TO CONTACT US

Sweet Valley Cookie Co. welcomes feedback concerning this Privacy Policy. Please send your comments and questions to: svcookieco@gmail.com

Please contact us by any method indicated below:

Email us at: svcookieco@gmail.com


Write to us at:
Sweet Valley Cookie Co.
4103 W State St

Boise, ID 83703

Telephone us at: (208) 440-7043


CHANGES TO THIS PRIVACY POLICY

The Company may change this Policy from time to time in the future.  Any such changes will be posted here. We advise you to check back frequently to see any updates or changes.

By using the Website and the Service, after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy and Terms of Use, of which this Policy is a part.