Terms and Conditions of Use
Please read these terms and conditions carefully as they contain important information about your rights and obligations when using this website (the ‘Website’). The Website is owned and operated by Sweet Valley Cookie Co. (‘we’/’us’/’our’), an Idaho corporate (DBA Sweet Valley Cookie). Our business address is 217 S. Roosevelt St., Boise, ID 83705.
The term ‘you’ refers to the user or viewer of our Website.
This page tells you the terms and conditions upon which we sell and supply goods (the ‘Goods’) listed on this website (the ‘Website’) to you.
Before confirming your order please:
Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 16.
Please print a copy for future reference.
By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.
2. ABOUT US
This Website is owned and operated by Sweet Valley Cookie Co. (‘we’/’us’/’our’), an Idaho Corporation (DBA Sweet Valley Cookie Co.), located at 4103 W State St, Boise, ID 83703. www.svcookies.com
You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
We will contact you by email or provide you with information by posting notices on our Website.
4. ELIGIBILITY TO PURCHASE FROM THE WEBSITE
To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:
- Be 18 years of age or over.
- Be legally capable of entering into a binding contract.
- Provide full details of a delivery address.
If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
The prices of the Goods are quoted on the Website.
Prices for delivery are quoted for delivery in the applicable delivery zones unless otherwise specified.
Unless otherwise stated, the prices quoted include Idaho state tax but exclude delivery costs, which will be added to the total amount due from you. Details of our delivery charges can be located on our Website on the FAQ page.
We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labor, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.
Payment can be made by any major credit or debit card through PayPal www.paypal.com, over the phone, in person, or via an email allowing you to pay online through a secure link.
By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
Payment will be debited and cleared from your account before the dispatch of the Goods to you.
When you pay for your order by card, we carry out certain checks, which include obtaining authorization from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.
By accepting these Conditions you:
Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered.
Undertake that any and all Goods ordered by you are for your own private or domestic use only and not for resale
Authorize us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorization from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention
We shall contact you should any problems occur with the authorization of your card.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.
7. WHOLESALE CUSTOMERS AND VENDORS
All vendors are able to be billed for orders with terms of Net 10 unless otherwise negotiated before orders are placed. No accounts are allowed to go beyond 45 days with any unpaid balance.
Any wholesale orders without pre-negotiated terms that have not paid within 10 days of receiving the order may be assessed late fees. At 30 days past due, wholesale accounts will be assessed a $10 late fee. At 60 days past due an additional $10 late fee will be assessed and the account will be turned over to a collection agency to recoup the unpaid debt.
We consider any unpaid balance past 60 days overdue theft of merchandise and these accounts will be prosecuted to the fullest extent of the law.
8. ORDER PROCESS AND FORMATION OF A CONTRACT
All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from us.
A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the Goods or made them available to be downloaded. If you have purchased them online via our website, we will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it). In person purchases or over the phone purchases create a binding contract once payment has been received and cleared our bank.
Where we agree to supply Goods to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the ‘Minimum Duration’). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website.
The Contract will relate only to the Goods stated in the Confirmation Notice or Work Order. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
You must check that the details contained in the Confirmation Notice or Work Order are correct and you should print out and keep a copy of it.
You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless:
Any change to those policies or these Conditions is required to be made by law or governmental authority
We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice
Sweet Valley Cookie Co. uses WooCommerce for all online orders within the United States. All other orders are placed in person, or over the phone.
The Goods will be delivered to the recipient at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.
We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.
Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
We shall not be liable for any delay in delivering the Goods, however caused.
Delivery delays caused by WooCommerce and not Amaru Confections can be discussed with WooCommerce directly. www.woocommerce.com
For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavor to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.
Sweet Valley Cookie Co. will not be held responsible for delivery delays by WooCommerce or PayPal that are outside of our control, including industrial action or a disruption to the service however, we will keep you informed of any delays that we are informed of.
10. RISK AND TITLE
The Goods will be at your risk from the time of delivery.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including Idaho state tax and the cost of delivery.
11. CANCELING YOUR CONTRACT AND RETURNS
1) Canceling before receiving a Confirmation Notice or before work has begun on your order:
To cancel your order prior to the event or delivery date, send us a cancellation notice by sending an email to firstname.lastname@example.org or calling us at 208-440-7043. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number if there was one given to you at the time the order was placed (not all orders have confirmation numbers).
2) Cancellation after receiving a Confirmation Notice or making final payment on an order:
You will not have a right to cancel an order for goods purchased from us, in the following situations:
- If you have expressly agreed through verbal or written communication for us to begin the work on your order with less than 14 days before your event.
- The Contract is for goods which are custom in nature or have been personalized or which may deteriorate (such as food, fondant figures, flowers, and gumpaste decor specific to your cake or dessert order)
- The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us
- If you cancel your Contract within 14 calendar days of the event, no refund will be given of any amount paid. In the event of unforeseen circumstances (not including acts of God, natural disasters, or inclement weather) that prevents Amaru Confections from fulfilling the order as agreed upon in this contract, the customer will be entitled to a full refund of the amount paid, including any deposit.
We are unable to exchange or accept return of edible goods which have been damaged in transit. We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost of returning the Goods to us, provided that you return the Goods to us. We must also be reasonably satisfied that:
- the Goods have not suffered damage after delivery;
- the Goods have not been misused or used other than in accordance with the instructions; and the problem is not due to normal wear and tear.
The Goods in terms of which you are claiming a refund must have:
- been damaged on delivery;
- been delivered in a faulty condition;
- have been delivered to you in error.
Alternatively, at your option, instead of a refund (and subject to returning the Goods as required under this clause) we will replace the Goods with the same or a similar product (subject to stock availability).
- Incorrectly priced or described Goods
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of canceling your order or reconfirming it at the correct price and/or description. If we give you the option of canceling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognized by you. We will notify if we cancel the Contract.
If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund in accordance with our policies
- Delivery by installments
The Goods may be sent to you in installments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Goods in accordance with our policies.
12. PROCESSING REFUNDS
We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.
If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at email@example.com or by mail at 4103 W State St, Boise, ID 83703.
14. INTELLECTUAL PROPERTY
The content of the Website is protected by copyright (including design copyrights), trademarks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Sweet Valley Cookie Co. (DBA Sweet Valley Cookie Co.), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
No license is granted to you in these Conditions to use any of our trademarks or those of our affiliated companies.
Goods sold by us and Website content may be subject to copyright, trademark or other intellectual property rights in favor of third parties. We acknowledge those rights.
Sweet Valley Cookie Co. will not make cakes that include copyrighted or trademarked characters, logos, emblems, etc., without a written release from the intellectual property owner granting us permission to use their intellectual property on a confection. It is your (the customer) responsibility to obtain this release and deliver it to our bakery prior to us beginning any work. If you unable to obtain a written release for copyrighted or trademarked intellectual property, we will work with you to create a dessert that follows your ideas but won’t infringe on another’s work or idea.
15. WEBSITE USE
16. LIABILITY AND INDEMNITY
Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
- Death or personal injury resulting from our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
We will not be liable if the Website is unavailable at any time.
We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.
We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
We will use all reasonable endeavors to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or
any loss of goodwill or reputation; or
any special or indirect losses; or
any loss of data; or
wasted management or office time; or
any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Goods even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, is strictly limited to the purchase price of the Goods you purchased.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.
You acknowledge that any review, feedback or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our other websites, publications or marketing materials.
You undertake that any review, feedback or rating that you write shall:
- Comply with applicable law in the USA and the law in any country from which they are posted
- Be factually accurate
- Contain genuinely held opinions (where applicable)
- Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving
- Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence
- Not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach of any legal duty you owe to a third party
- Not be used to impersonate any person, or to misrepresent your identity
You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements or infringement of intellectual property rights.
You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you.
We reserve the right to publish, edit or remove any reviews without notifying you.
18. FORCE MAJEURE
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include
Strikes, lock-outs or other industrial action
Shortages of labor, fuel, power, raw materials
Late, defective performance or non-performance by suppliers
Private or public telecommunication, computer network failures or breakdown of equipment
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Acts, decrees, legislation, regulations or restrictions of any government
Other causes, beyond our reasonable control
Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to minimize any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.
Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.
20. THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available.
21. EXTERNAL LINKS
To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
The privacy practices of such websites
The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
The use which others make of these websites; or
Any damage, loss or offense caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources
22. LINKING TO THE WEBSITE
You can create a link to the Website from another website, document or any other source. Any link must be:
To the Website’s homepage
Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the US and the law in any country from which they are hosted.
Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it
Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists
We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.
We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.
All notices given by you to us must be given to us at 4103 W State St, Boise, ID 83703 or by using firstname.lastname@example.org. We may give notice as described in clause 3
Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
24. ENTIRE AGREEMENT
The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Conditions.
We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
All prices and descriptions supersede all previous publications. All product descriptions are approximate.
Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
All Contracts are concluded and available in English only.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3
Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
26. GOVERNING LAW AND JURISDICTION
The Website is controlled and operated in the United States of America.
Every purchase you make shall be deemed performed in the United States.
The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of the United States and you irrevocably agree to submit to the exclusive jurisdiction of the courts of the United States.